Orders & Payments
Everything you need to know about placing an order with us, including price matching and discount codes.
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Shipping
Find out important shipping information like how to track an order or which parts of the UK we deliver to.
Returns & Refunds
Need to return an order? We've made it easy for you.
Warranty
Has your item stopped working? Click here to find out how to get back up and running in no time.
Product Information
Need help with a product? Find out more common product-related queries here.
Order Issue
Is there an issue with your order? Find out what to do when things don't go as planned.
Your PTW Account
Can't log in or need your password reset? Find how to fix this and more.
Loyalty Scheme
We 💓 our customers! Click here to find out more about our loyalty scheme.
Other
Need something more? You can find our T&Cs and Privacy Policy here.
Get support
- Contact usNeed some extra help? Drop us an email and we'll get back to you as soon as possible.
- Chat with usSpeak with a member of our Customer Service Team during our opening hours.
- Call usSpeak with one of our advisers. Our phone lines are open 9am to 4pm.