Speak with a member of our Customer Service Team during our opening hours.

Need some extra help? Drop us an email and we'll get back to you as soon as possible.

Speak with one of our advisers. Our phone lines are open 9am to 4pm.

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Power Tool World

What payment methods are accepted?

Can I update or cancel my order?

How can I get my invoice?

How do I get a discount code?

I'm having an issue placing my order

Are you able to price match?

When will an item be back in stock?

Orders & Payments

Who will deliver my order?

How can I track my order?

Do you offer free delivery?

Do you ship to Northern Ireland, Scottish Highlands & The Channel Islands?

Do you ship outside of the UK?

Can I get my order delivered to a pick-up shop?

Shipping

I've ordered the wrong product

My item has developed a fault

How long is your return turnaround?

Can I exchange a product?

Returns & Refunds

Makita Warranty

DeWalt Warranty

Milwaukee Warranty

Einhell Warranty

Metabo Warranty

HiKOKI Warranty

Senco Warranty

Other Brand Warranties

Warranty

What battery can I use with my tool?

Product Information

My order hasn't arrived on time

My order has arrived damaged

I've received the wrong item

Order Issue

How do I create a PTW account?

How do I reset my password?

I can't log-in to my account

Your PTW Account

Do you have a loyalty scheme?

Loyalty Scheme

Our Terms & Conditions

Our Privacy Policy

Our Cookies Policy

Other

Everything you need to know about placing an order with us, including price matching and discount codes.

Find out important shipping information like how to track an order or which parts of the UK we deliver to.

Need to return an order? We've made it easy for you.

Has your item stopped working? Click here to find out how to get back up and running in no time.

Need help with a product? Find out more common product-related queries here.

Is there an issue with your order? Find out what to do when things don't go as planned.

Can't log in or need your password reset? Find how to fix this and more.

We 💓 our customers! Click here to find out more about our loyalty scheme.

Need something more? You can find our T&Cs and Privacy Policy here.

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