Making and Updating Orders

Is there an issue with your order? Find out what to do when things don't go as planned.

Order Progress Update

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Power Tool World

Order Management

How do I create a PTW account?

How do I reset my password?

I can't log-in to my account

Can I change my address?

Your PTW Account

Do you have a loyalty scheme?

How can i see my loyalty points balance

I have a question about my loyalty points

Loyalty Scheme

Can I change my order address?

Can I add to my order?

Can I cancel my order?

I'm having an issue placing my order

My order hasn't arrived on time

My order has arrived damaged

I've received the wrong item

What payment methods are accepted?

How can I get my invoice?

How do I get a discount code?

Are you able to price match?

Billing & Payments

Who will deliver my order?

How can I track my order?

Do you offer free delivery?

Do you ship to Northern Ireland, Scottish Highlands & The Channel Islands?

Do you ship outside of the UK?

Shipping

Can I exchange a product?

Exchanging items with us

I've ordered the wrong product

I have changed my mind about my purchase

How long is your return turnaround?

Returning items to us

My item has developed a fault

Faults

Faults and Returns

Makita Warranty

DeWalt Warranty

Milwaukee Warranty

Einhell Warranty

Metabo Warranty

HiKOKI Warranty

Senco Warranty

Other Brand Warranties

Rotabroach Warranty

Manufacturer Warranty

When will an item be back in stock?

What battery can I use with my tool?

Product Information

Free battery/WEEE recycling

Our Brands Environmental Agency Registry Numbers

WEEE Recycling

Our Terms & Conditions

Our Privacy Policy

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Terms and Conditions