HiKOKI WarrantyUpdated 10 months ago

Heavy Duty 3 Year Warranty

The HiKOKI Heavy Duty Warranty scheme covers cordless and electric power tools. As of October 2018, Hikoki no longer require registration to be completed for the 3 year warranty. In the event of a warranty claim all you need to do is complete a warranty return, but please note you must have your proof of purchase.

If your tool was purchased prior to October 2018, you will need to quote your warranty registration number as well as providing your proof of purchase. If you can’t find your registration number, please email [email protected] for assistance.

The extended warranty is still subject to terms and conditions. Some batteries and tools are not eligible for the extended warranty.

HI5 Extended Warranty

HiKOKI now also offer HiKOKI Power Tools extended 5-year warranty for cordless brushless tools in their 18V and 36V (Multi Volt) ranges. You can register your cordless brushless power tools for an extra 2 years over the automatic 3 years from the heavy duty 3-year warranty. Batteries of 5.0Ah and above are covered, as well as Multi Volt batteries. Online registration is required within 4 weeks of purchase. Terms & conditions apply.

Products Covered

• All HiKOKI 18V and 36V brushless cordless power tools purchased, delivered to an address in the United Kingdom and registered within 28 days of purchase.
• 5.0Ah Li-Ion Batteries
• 6.0Ah Li-Ion Batteries
• Multi Volt Batteries

Products Not Covered

• All corded electric power tools. These are covered by the automatic 3-year heavy duty warranty.
• All cordless non brushless tools. These are covered by the automatic 3-year heavy duty warranty.
• All 12V brushless and non-brushless tools. These are covered by the automatic 3-year heavy duty warranty.
• Gas nailers. These are covered by the standard 12-month manufacturer’s warranty.
• Petrol tools. These are covered by the standard 12-month manufacturer’s warranty.
• Fleet tools. These are covered by a 3-month warranty against manufacturing defects.

HiKOKI power tools are warranted to the original owner to be free from defect in materials and workmanship for a period of five (5) years from the original purchase date (see exceptions below). 

Exceptions

Extended warranty offer DOES NOT cover items that HiKOKI Power Tools deem to be consumable, for example:

• Batteries (except 5.0Ah, 6.0Ah and 8.0Ah Li-Ion batteries as above)
• Battery chargers
• Chucks
• Accessories
• Storage equipment such as tool bags, cases, tool vaults
• Nailer bumpers, driver blades and O rings

The Warranty is Void If:

• Defects in materials or workmanship or damages result from repairs or alterations which have been made or attempted by others or the unauthorised use of nonconforming parts.
• The damage is due to normal wear and tear.
• The damage is due to abuse (including overloading of the HiKOKI Product beyond capacity), improper maintenance, neglect or accident.
• The damage is due to use of the HiKOKI Product after partial failure, use with improper accessories or non-compliance with operating instructions.
• The damage is due to slight deviations from specification that do not affect tool function or value.

This extended warranty offer is only open to HiKOKI products purchased new within the UK bearing a visible serial number and ‘CE’ marking. This extended limited warranty is not available to hire fleet; a standard three (3) months is available only. 

To request a tool repair under warranty contact HiKOKI directly via HiKOKI service portal here. 

For more details on HiKOKI Power Tools Extended 5 Year Warranty consult the Extended Warranty Certificate.

How do I contact HiKOKI?

• Phone: 01908 660663
• Contact Form

For all other enquiries please consult HiKOKI’s website to locate your nearest service facility for warranty and non-warranty service on HiKOKI Power Tools.