My item has developed a faultUpdated 10 months ago

We're sorry to hear that your item isn't working as expected. We're keen to get you back up and running as quickly as possible.

My order was delivered less than 30 days ago

If your order was delivered less than 30 days ago, please raise a return request with us here. From there you can request either a refund or replacement (stock dependant).

You can also discuss your options for a faulty return by contacting us directly.

We may ask for a photo or video of the fault you have described to help us identify the issue you're experiencing. This speeds up the return process and aids in getting you a resolution quicker.

My order was delivered over 30 days ago

If your order was delivered over 30 days ago you may be covered by your manufacturer's warranty. Please visit our warranty page here for more information for your brand.

If you have any issues with a warranty repair, please get in touch with us and we'll be happy to help.