My order hasn't arrived on timeUpdated 9 months ago

We're sorry that your order hasn't arrived with you yet. We know this is never welcomed and are keen to get this sorted for you.

Important things to check if you've not received your parcel

• Please check with any people who live at your property to see if they accepted your parcel on your behalf.
• If you have a neighbour preference set with the courier, please check with your neighbour.
• If you haven't received an update from our courier after 24 hours, please let us know.
• You can check your tracking link to see if and where your parcel had been delivered to. If you don't recognise this location, please let us know.
• If you have a leave safe request set with the courier, please check this location at your property.

Please let us know about any delivery issue you may have within 24-48 hours. Once you have contacted us, we will need to report this to our courier and an investigation may need to be raised.

Once the investigation has been raised with our courier, we will let you know the next steps.