Speak with a member of our Customer Service Team during our opening hours.

Need some extra help? Drop us an email and we'll get back to you as soon as possible.

Speak with one of our advisers. Our phone lines are open 9am to 4pm.

Gardening

Clearance

Power Tool World

<p>We use DHL UK to deliver all our standard, next working day, Saturday and pre-10:30am orders. You can visit their website <a href="https://www.dhl.com/gb-en/home.html" rel="noopener noreferrer" target="_blank">here </a>if you need to track your order or find out more about the delivery services provided.</p><p>For any orders which are shipped on a pallet, these will be arranged manually by liaising with our Customer Service Team. Pallet deliveries are unable to be shipped on a next working day, Saturday or pre-10:30am delivery.</p>

We use DHL UK to deliver all our standard, next working day, Saturday and pre-10:30am orders. You can visit their website here if you need to track your order or find out more about the delivery services provided. For any orders which are shipped on

Who will deliver my order?

Shipping

What payment methods are accepted?

Can I update or cancel my order?

How can I get my invoice?

How do I get a discount code?

I'm having an issue placing my order

Are you able to price match?

When will an item be back in stock?

Orders & Payments

How can I track my order?

Do you offer free delivery?

Do you ship to Northern Ireland, Scottish Highlands & The Channel Islands?

Do you ship outside of the UK?

Can I get my order delivered to a pick-up shop?

I've ordered the wrong product

My item has developed a fault

How long is your return turnaround?

Can I exchange a product?

Returns & Refunds

Makita Warranty

DeWalt Warranty

Milwaukee Warranty

Einhell Warranty

Metabo Warranty

HiKOKI Warranty

Senco Warranty

Other Brand Warranties

Warranty

What battery can I use with my tool?

Product Information

My order hasn't arrived on time

My order has arrived damaged

I've received the wrong item

Order Issue

How do I create a PTW account?

How do I reset my password?

I can't log-in to my account

Your PTW Account

Do you have a loyalty scheme?

Loyalty Scheme

Our Terms & Conditions

Our Privacy Policy

Our Cookies Policy

Other

Who will deliver my order?Updated 9 months ago