Battery Help and Information

Speak with a member of our team during our opening hours.

Need some extra help? Drop us a message and we'll get back to you as soon as possible.

Speak with one of our advisers. Our phone lines are open 9am to 5pm.

Get Help With Returns and Repairs

View Our Delivery Options

Get Price or Quote

Read our Terms and Conditions

View Warranty Information

Contact Us

Sign Up For An Account

Get Promotions

Log In To Your Account

Find Products

Power Tool World

Metabo

Help With Faults and Issues

How do I create a PTW account?

How do I reset my password?

I can't log-in to my account

Can I change my address?

How To Navigate Your PTW Account

Do you have a loyalty scheme?

How can i see my loyalty points balance

I have a question about my loyalty points

Loyalty Scheme

Can I change my order address?

Can I add to my order?

Can I cancel my order?

I'm having an issue placing my order

Making and Updating Orders

My order hasn't arrived on time

My order has arrived damaged

I've received the wrong item

Order Progress Update

Order Management

DeWalt Battery Replacement Information

Testing your DeWalt Battery

When to Replace your DeWalt Battery

Extending the life of your DeWalt Battery Life

DeWalt Battery Common Checks

Common Signs of a battery wearing down

Combi Drill Issues

Driver Issues

Impact Driver Issues

SDS+ Drill Issues

Common Issues across all Models

DeWalt Drill Maintenance

DeWALT Drill FAQ'S

DeWALT Drill Issues

DeWalt

Makita Battery not charging

Reduced runtime on Makita Battery

Makita Battery Overheating

Makita Battery not fitting correctly

Inconsistent tool performance

Makita Battery care and maintenance

Battery help and Information

Makita Combi Drill Issues

Makita Drill Driver Issues

Makita Impact Driver Issues

Makita SDS+ Issues

Makita Drill FAQ's

Makita Drill Issues

Makita

Why pick genuine Bosch batteries?

Battery not charging

Reduced Runtime

Battery Overheating

Inconsistent Tool Performance

Battery not Recognised by Charger

Battery Care and Maintenance

Bosch Battery FAQ'S

Bosch Combi Drill Issues

Bosch Drill Driver Issues

Bosch SDS+ Drill Problems

Bosch Drill Maintenance

Bosch Drill FAQ'S

Bosch Drill Issues

Bosch

Why Choose Genuine Milwaukee Batteries?

Battery Not Charging

Flashing Error Lights

Milwaukee Battery Maintenance

Milwaukee Battery FAQ's

Milwaukee Combi Drill Issues

Milwaukee Drill Driver Issues

Milwaukee Impact Driver Issues

Milwaukee SDS+ Drill Issues

Common Milwaukee Drill Faults Across All Models

Milwaukee Drill Maintenance tips

Milwaukee Drill FAQ's

Milwaukee Drill Issues

Milwaukee

Why Choose Genuine Metabo Batteries?

Battery Not Recognised by the Charger

Metabo Battery Care & Maintenance Tips

Metabo Battery FAQ'S

What payment methods are accepted?

How can I get my invoice?

How do I get a discount code?

Are you able to price match?

Billing & Payments

Who will deliver my order?

How can I track my order?

Do you offer free delivery?

Do you ship to Northern Ireland, Scottish Highlands & The Channel Islands?

Do you ship outside of the UK?

Shipping

Can I exchange a product?

Exchanging items with us

I've ordered the wrong product

I have changed my mind about my purchase

How long is your return turnaround?

Returning items to us

Returns

Makita Warranty

DeWalt Warranty

Milwaukee Warranty

Einhell Warranty

Metabo Warranty

HiKOKI Warranty

Senco Warranty

Other Brand Warranties

Rotabroach Warranty

Manufacturer Warranty

When will an item be back in stock?

What battery can I use with my tool?

Product Information

Free battery/WEEE recycling

Our Brands Environmental Agency Registry Numbers

WEEE Recycling

Our Terms & Conditions

Our Privacy Policy

Our Cookies Policy

Terms and Conditions