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Power Tool World

<p>We&apos;re sorry that you&apos;re having an issue placing your order, we&apos;re keen to get this resolved for you! Please see below a list of common issues and troubleshooting steps to follow:</p><table style="width: 100%;"><tbody><tr><td style="width: 50.0000%;"><strong><span style="font-size: 15px;">Issue</span></strong></td><td style="width: 50.0000%;"><strong><span style="font-size: 15px;">Resolution</span></strong></td></tr><tr><td style="width: 50.0000%;">The place order button is grey/black.<br></td><td style="width: 50.0000%;">Please check to see you have entered in your delivery, shipping and payment information complete. Some information is required for an order to be placed.</td></tr><tr><td style="width: 50.0000%;">I&apos;m receiving the error &quot;no quotes available&quot; when I try to select a shipping method.</td><td style="width: 50.0000%;">Please double check your delivery address. This error message is displayed when our courier doesn&apos;t recognise your address. It can also be displayed when you&apos;re trying to get delivery to a location we don&apos;t currently ship to.</td></tr><tr><td style="width: 50.0000%;">The item I want to buy won&apos;t let me add it to my basket</td><td style="width: 50.0000%;">Please refresh your web page in your browser. This can happen when the item&apos;s stock status changes.</td></tr></tbody></table><p>If you have followed the above table and you&apos;re still experiencing an issue, please contact us as soon as possible and we&apos;ll be happy to help.</p>

We're sorry that you're having an issue placing your order, we're keen to get this resolved for you! Please see below a list of common issues and troubleshooting steps to follow:. If you have followed the above table and you're still experiencing an

I'm having an issue placing my order

Orders & Payments

What payment methods are accepted?

Can I update or cancel my order?

How can I get my invoice?

How do I get a discount code?

Are you able to price match?

When will an item be back in stock?

Who will deliver my order?

How can I track my order?

Do you offer free delivery?

Do you ship to Northern Ireland, Scottish Highlands & The Channel Islands?

Do you ship outside of the UK?

Can I get my order delivered to a pick-up shop?

Shipping

I've ordered the wrong product

My item has developed a fault

How long is your return turnaround?

Can I exchange a product?

Returns & Refunds

Makita Warranty

DeWalt Warranty

Milwaukee Warranty

Einhell Warranty

Metabo Warranty

HiKOKI Warranty

Senco Warranty

Other Brand Warranties

Warranty

What battery can I use with my tool?

Product Information

My order hasn't arrived on time

My order has arrived damaged

I've received the wrong item

Order Issue

How do I create a PTW account?

How do I reset my password?

I can't log-in to my account

Your PTW Account

Do you have a loyalty scheme?

Loyalty Scheme

Our Terms & Conditions

Our Privacy Policy

Our Cookies Policy

Other

Issue	Resolution
The place order button is grey/black.	Please check to see you have entered in your delivery, shipping and payment information complete. Some information is required for an order to be placed.
I'm receiving the error "no quotes available" when I try to select a shipping method.	Please double check your delivery address. This error message is displayed when our courier doesn't recognise your address. It can also be displayed when you're trying to get delivery to a location we don't currently ship to.
The item I want to buy won't let me add it to my basket	Please refresh your web page in your browser. This can happen when the item's stock status changes.

I'm having an issue placing my orderUpdated 10 months ago