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Order Issue

Is there an issue with your order? Find out what to do when things don't go as planned.

My order hasn't arrived on time

We're sorry that your order hasn't arrived with you yet. We know this is never welcomed and are keen to get this sorted for you. Please let us know about any delivery issue you may have within 24-48 hours. Once you have contacted us, we will need to

My order has arrived damaged

We're sorry that your order has arrived damaged. We know this is never welcomed and are keen to get this sorted for you. Please let us know within 24 hours if your order has arrived damaged. We will need to report this to our courier and an investiga

I've received the wrong item

We're sorry that the item you had receive wasn't correct. This rarely happens and we're keen to get this fixed for you. If you have received an incorrect item, please contact us within 24 hours of receipt using either the returns section of your acco